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How AI and ML Empower HR

Explore how and why HR service delivery is evolving and how your business can adapt its services strategy to improve employee experience, reduce case management load, and modernize HR technology. In this eBook, we define HR service delivery, explore different service models, and explain how analytics and personalization improve the employee service experience. By the […]

Enlighten XO: Accelerating Digital Transformation

Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels are becoming customers’ preferred interaction points, a trend has that only accelerated with the pandemic. In 2020, according to Forrester Research, U.S. companies saw “enormous increases in self-service and digital […]