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Drafting a remote work policy: 5 legal pitfalls to watch for

The COVID-19 pandemic is the ultimate game-changer that has turned many things, especially business, on its head. In response, most companies are implementing work-from-home-arrangements for employees so they can keep things running. Along with all the cautions about online scams and email phishing, another pitfall awaits: It’s possible that without a legally sound remote work policy, […]

Why is CRM important?

ERP

According to a survey by Grand View Research, the Customer Relationship Management (CRM) software sector is fast developing and is bound to reach $114.4 billion by 2027. The business arena religiously follows the quote- “Customer is the king.” Customer Relationship Management is a blend of strategies, activities, and technologies that various organizations use to understand, […]

It’s time to put AI to work to maximize each customer experience.

Advancements in AI can deliver a superior customer experience from self-service to agent-assisted interactions. The latest whitepaper from ContactBabel: “Putting AI and Automation to Work in Contact Center Operations,” highlights specific areas of AI to help reduce customer churn, maximize efficiency, and turn customers into lifelong brand advocates. Invest now in AI for CX results […]

Turn modern customer expectations into reality with phenomenal CX

These days, consumers aren’t easily impressed. Equip your organization with the tools you need to maintain the demands and expectations of the modern customer and deliver outstanding CX. Read the report to delve deeper into these key CX-enhancing tactics: Encourage long-term loyalty with a modern CX framework Download Turn modern customer expectations into reality with […]

2023 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric Enterprises

This Gartner report focuses on cloud ERP platforms for service-centric enterprises. Get an unbiased look at cloud-based solutions to help you choose the right partner and see why Workday has been named a Leader. Download 2023 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric Enterprises Whitepaper