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ERP Flexibility Trumps Loyalty In The Cloud

ERP

How much loyalty exists in the ERP business? More than you might think, according to a new survey by ERP software provider Epicor. However, that loyalty only lasts so long in the fast-changing world of cloud ERP, SaaS solutions, and digital transformation, it found. Epicor’s Industry Insights Report 2022 sheds some light on the state […]

Why is CRM important?

ERP

According to a survey by Grand View Research, the Customer Relationship Management (CRM) software sector is fast developing and is bound to reach $114.4 billion by 2027. The business arena religiously follows the quote- “Customer is the king.” Customer Relationship Management is a blend of strategies, activities, and technologies that various organizations use to understand, […]

Forget the hype: think about ERP integration before AI

ERP

The technology sector has always been prone to hype and promises of silver bullets. Marketers get ahead of engineers and evangelize over the promise of the Next Big Thing. Conferences dedicated to the new hot topic mushroom everywhere. Journalists write features about it while analysts plan white papers. Venture capital firms scour the planet for […]

Drive revenue by turning feedback into actional strategies

With an integrated VOC program, you can understand why calls are made, how calls are handled, and how the collective experience makes customers feel. Combined, this information provides valuable insights that can help you maintain what is already effective and find areas where you can enhance the experience. This eBook will show you how. Deliver […]

Amplify your CX initiative with a holistic VOC program

 Listening to customer feedback fosters customer trust and loyalty. In fact, studies show that 81% of customers become more loyal if a company has a dedicated Voice of the Customer program. This new eBook details how customer experience leaders can lay the groundwork for fully integrated, personalized experiences every time, inspiring lifetime loyalty every step […]