Are your customers heading in the right direction?
Customers don’t follow just one path on their journey with your brand. Often, their path is full of twists and turns, alternate routes, detours, and divergences. This mini-guide goes over the systems and tools your organization can put in place to map digital customer journeys, which enables digital and customer experience leaders to view and […]
Operational Resilience is Leading GRC Transformation
Eight in 10 CROs say regulatory scrutiny on operational resilience has increased in the past year. An insightful new report from Celent explains how financial institutions can achieve the level of operational resilience required to meet stricter regulatory requirements for governance, risk and compliance (GRC) in the Asia Pacific region. Download Operational Resilience is Leading […]