How Insurers Can Harness Artificial Intelligence

At the same time, front runners across industries are partnering with technology companies to identify game-changing business solutions that can be achieved through AI. An example is The North Face, which is experimenting with its Fluid Expert Personal Shopper tool, powered by IBM’s Watson, to provide customers with a more intuitive search experience through a natural language capability. 3 AI applications are continuously evolving, and numerous success stories are emerging across geographies and lines of business. (For more on this topic, see our Cognizanti article “Where We Stand and Where We’re Going wit Automation.”4)

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