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Customer expectations are skyrocketing, with Metrigy research finding that customers will tolerate, at most, three bad interactions before leaving a brand behind. This, paired with intensification of operational pressures, has meant that traditional approaches to customer service aren’t holding up. When organizations rely on disconnected systems, siloed data and generic AI they complicate their customer service, giving customers more reasons to leave their brand behind.
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Register Now Save My Seat Discover how AI agents are revolutionizing business processes and decision-making. This presentation introduces the innovative capabilities of SAP’s Business Technology Platform and Joule, showcasing the
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Register Now Save My Seat Optimizing record-to-report processes is key to driving efficiency and accuracy. Join BlackLine and The Hackett Group to explore AI-powered strategies for future-ready finance. In this
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