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Survey Shows Growing Dissatisfaction with HR Tech Vendors


Although investment in HR technologies remained strong last year, buyers expressed more dissatisfaction with technology vendors’ solutions, according to the recently released 2022-2023 HR Systems Survey from Sapient Insights Group.

The survey also found that organizations using technology to help drive strategy rather than just compliance produced significantly higher business, HR and talent outcomes.

Respondents to the Sapient survey reported that weaknesses in some providers’ platforms were exposed by the demands of the COVID-19 pandemic, leading more to consider replacing systems in areas like payroll or time and attendance. Many respondents also said the “year of grace” they gave vendors amid the pandemic had come to an end.

Over half (54 percent) of companies with more than 500 employees plan to increase HR tech spending by an average of 21 percent. This continues a five-year trend of gradually growing investment in HR platforms and applications, with the only dip occurring in 2020, the pandemic’s first year.

Here are additional key findings from the comprehensive annual survey, which includes responses from over 2,500 small, medium and large organizations in 65 countries.

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