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Sentiment in Customer and Agent Interactions

Sentiment is a machine learning (AI) model trained with a large, comprehensive CX dataset to measure whether a customer interaction is...

Turn Complaints into Business Opportunities with Enlighten AI

Consumer complaints create high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization,...

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Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan...

Enlighten XO: Accelerating Digital Transformation

Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are...