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These days, consumers aren’t easily impressed. Equip your organization with the tools you need to maintain the demands and expectations of the...
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Advancements in AI can deliver a superior customer experience from self-service to agent-assisted interactions.
The latest whitepaper from ContactBabel: “Putting AI and Automation...
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 Listening to customer feedback fosters customer trust and loyalty. In fact, studies show that 81% of customers become more loyal if a...
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With an integrated VOC program, you can understand why calls are made, how calls are handled, and how the collective experience makes...
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Customers don’t follow just one path on their journey with your brand. Often, their path is full of twists and turns, alternate...
Sentiment is a machine learning (AI) model trained with a large, comprehensive CX dataset to measure whether a customer interaction is positive, negative, or...
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Consumer complaints create high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization,...
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Bringing People and Robots together
In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan...
How Leading Companies Are Using Strategic Compensation Technology To Drive Better Business Results
For many employers, compensation cycles have become longer, more complex and stressful...