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Sentiment in Customer and Agent Interactions

Sentiment is a machine learning (AI) model trained with a large, comprehensive CX dataset to measure whether a customer interaction is positive, negative, or...

Turn Complaints into Business Opportunities with Enlighten AI

Consumer complaints create high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...

NEVA real-time process guidance for Financial Services

Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...

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Enlighten AI for Customer Satisfaction

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The Public Sector Deserves a Better Way to Pentest

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Operationalizing Pentesting 101: Securing Your External Attack Surface

Security leaders are on high alert. From Russian cyber threats to proliferating malware, there’s a wide spectrum of new challenges in critical infrastructure. Join a...

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How Leading Companies Are Using Strategic Compensation Technology To Drive Better Business Results For many employers, compensation cycles have become longer, more complex and stressful...