Join us on Thursday, March 13, 2025, in Philadelphia, PA for an exclusive exploration of CX AI’s transformative power. Discover the latest trends, visionary insights, and cutting-edge solutions that will empower you to redefine your organization’s success.

This extraordinary afternoon is designed to inspire and equip local CX leaders to become true AI Changemakers. Learn directly from NICE’s AI pioneers and gain actionable strategies to lead with confidence in this era of innovation.

Our keynote speaker, Byron Reese, CEO of scissortail.ai, will share his visionary perspective on AI, leadership, and the profound implications of emerging technologies on the future of work.

Don’t miss this opportunity to ignite your potential and shape the future of customer service.

Become a champion for AI in the workplace and help your workforce adopt and succeed with innovative CX solutions. Space is limited. Register now to secure your spot.

Explore the session line-up now and prepare to be inspired!

• 12:30 PM – Networking
• 1:00 PM – AI Trends with Byron Reese, CEO, ai: interactive talk about current AI trends, their importance and impact on CX, and advice on how attendees should approach AI to their advantage in 2025.
• 2:00 PM – Break
• 2:15 PM- The Future of CX is Automated (Senior Product Marketing Manager, NICE, Catherine Forino-Small): learn why a hyper platform is necessary to achieve optimal results from AI for customer service automation; ends with a demo highlighting verticalized scenarios for automation, augmentation, and AI-powered workflows.
• 3:15 PM– Break
• 3:30 PM – Becoming an AI Changemaker (Nancy Schmidt, Principal Business Consultant Methodology & Framework) learn about change management for optimal AI adoption, teaching them to become AI advocates and coaches for their teams.
• 4:30 PM – Happy Hour