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5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors, trends, and unspoken needs. At the same time, siloed data and functions make it hard to get visibility into the customer journey. Download Now

Pretzel Time: Blending the Agent Experience with Employee Well-Being and CX

As organizations prepare themselves for the digital era and accelerate their digital transformation strategies, they are faced with unprecedented challenges across technology, policy, and operations. The pandemic and its global health implications, along with social and economic challenges, are forcing business leaders to rethink the way that work gets done. Download Now

Pretzel Time: Blending the Agent Experience with Employee Well-Being and CX

As organizations prepare themselves for the digital era and accelerate their digital transformation strategies, they are faced with unprecedented challenges across technology, policy, and operations. The pandemic and its global health implications, along with social and economic challenges, are forcing business leaders to rethink the way that work gets done. Download Now

5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors, trends, and unspoken needs. At the same time, siloed data and functions make it hard to get visibility into the customer journey. Download Now