In Microsoft Dynamics® AX 2012, the human resources framework has been enhanced to provide greater flexibility and sustainability across the organization. The data model has also been completely revised to permit many of the core Human Resources (HR) tables to be shared and to enable new functionality. Therefore, developers will need to update every reference made to human resources data entities to reference the new tables.
Sentiment is a machine learning (AI) model trained with a large, comprehensive CX dataset to measure whether a customer interaction is positive, negative, or...
Consumer complaints create high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...
Bringing People and Robots together
In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...
Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated.
Digital channels...
What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience?
It takes focusing agents on the...
CISO demands second opinion after internal reporting showed zero vulnerabilities
Security testing within a large government department was dispersed and then performed by various teams....
Security leaders are on high alert. From Russian cyber threats to proliferating malware, there’s a wide spectrum of new challenges in critical infrastructure.
Join a...
Identity is everything in today’s super-competitive enterprise tech market. Oracle built an imperious business on its database credentials and then dominated finance. Salesforce has...
Build agility and get the most from your ERP modernization.
Many organizations approach ERP modernization in multiple, financially justifiable steps—but a full-scale...
Off-Cycle Compensation is
Compensation processes/awards that are granted to employees out side of the ‘normal annual’ compensation planning cycles.
Often referred to as...
Off-Cycle Compensation is
Compensation processes/awards that are granted to employees out side of the ‘normal annual’ compensation planning cycles.
Often referred to as “Year Round Compensation”
The...
An applicant tracking system, often known as an ATS, provides businesses with a straightforward method for collecting job applications, transforming them...
Onboarding is an integral part of the recruitment process to ensure a successful start for new employees. When organisations are looking to hire the...