At the NRF Big Show 2026 in New York, UKG will demonstrate its workforce operating platform. At this event, its workforce operating platform will feature new AI enhancements and real-time analytics for retailers. Meanwhile, UKG strives to enable retailers to enhance their staffing accuracy and employee experience for all stores. Therefore, its workforce operating platform emphasizes how artificial intelligence scheduling improves performance and engagement.
“The good news is that nearly half of frontline retail employees. Already feel positive about using AI to work more efficiently,” said Spencer. “UKG’s AI-first Workforce Operating Platform gives customers the data they need to make better business decisions. Empowers frontline employees with the balance and flexibility they crave while preparing the workforce for what comes next.”
Customer Success Highlights UKG’s Impact.
The software enables integration with UKG Pro, UKG Dimensions, and industry-specific solutions. This means that retail businesses have an integrated platform that is responsible for workforce information management. In addition, it also enables predictive analytics to support quick decision-making by retail managers. The idea is that it helps to improve workforce challenges. The company also announced new system integration to support retail software. This means that retail businesses are able to coordinate workforce management with sales and customer information. The company is expecting a high turnout from retail brands during the event.
“UKG Rapid Hire has been an absolute game-changer. For our business,” said Kavir Singh, HR Director and Assistant Controller at Jetro Restaurant Depot.“We switched to Rapid Hire, and the number and quality of applicants increased immediately. Our process from application to onboarding is the most efficient in company history. In 2025, we reduced our sourcing and onboarding costs by almost $2 million.”
“Our Workforce Operating Platform is trusted by more than two-thirds of the NRF Top 100. Because it drives more productive, efficient, and flexible experiences, which directly boosts profitability and customer satisfaction,” said Heidi Harman, Senior Principal Industry of Retail & Hospitality, UKG. “Powered by the world’s largest collection of people and work data, UKG’s assistive and agentic AI delivers instant insights. Recommendations so that every decision, from long-term planning to real-time actions, helps retailers increase profitability. Enhance customer satisfaction and improve the employee experience.”
The event includes live product demos and customer conversations. In addition, UKG intends to share best practices from retail customers who have used the technology to drive greater productivity. These examples also reinforce the role of AI in managing the workforce. These product presentations take place in booth number #3625 throughout the event.
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News Source: Businesswire.com
