EvenUp has introduced AI communication agents that aim to remove the need for hundreds of hours of administrative work. The AI communication agents automatically perform various communication tasks, allowing teams to engage in strategic work. EvenUp’s AI communication agents can automatically schedule messages, send reminders, and answer frequently asked questions. The AI communication agents remove the need for manual follow-ups, giving employees the opportunity to regain their time. Additionally, the AI communication agents work with current messaging platforms.
“Everyone’s asking if AI will replace people,” said Mashhad. “Wrong question. The right question is: why is your best case manager on minute 43 of a phone call? Spelling names using the NATO alphabet, only to learn the account went to collections months ago? We’re not replacing people. We’re replacing friction.”
Major Efficiency Gains in Personal Injury Cases
In addition, the agents learn from interactions. This ensures that communication is improved and aligned with the preferences of the team. As such, businesses get to enjoy faster response times and consistency in messaging. Furthermore, organizations that employ EvenUp get to enjoy improved productivity and faster response times. The platform is designed for teams that are involved in customer support, operations, and internal communication. EvenUp’s AI communication agents are a major improvement in the automation of administration. Businesses can now enjoy administrative tasks without much hassle, saving hundreds of hours in the process.
“Time on the desk is everything in personal injury,” said Dwuan Hammond, CFO at Jeffcoat. “Using Communication Agents for balance verification eliminates three hours per case previously spent on the phone with medical providers. Allowing us to move cases through disbursement faster and get our clients their settlements sooner.” “It’s not just about efficiency, it’s about delivering a better client experience.”
“Our disbursement process was previously bottlenecked by hours of calls to verify. Medical provider balances,” said Danielle White, Disbursement Manager at Jeffcoat. “The balance verification agent has completely eliminated that issue.” “Now, we get clients their settlements faster and deliver better outcomes for them.”
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News Source: Businesswire.com
