AbsenceSoft has rolled out an intelligent absence management solution that simplifies staff absence requests and reduces administration. The new solution, MyAbsence, is AI-enabled using AbsenceSoftAI, providing a guided chat solution with a visual leave calendar to help staff make the right choice on absence types and entitlements they may be entitled to.
Staff can often have difficulty identifying the correct type of leave and may submit leave requests that do not adhere to policy. This then means extra time is required by the HR department to correct these requests.
The issues have been highlighted in AbsenceSoft’s 2026 State of Leave and Accommodations report, where 31% of organisations struggle to determine leave entitlements. In the 2026 Leave and Accommodations Employee Experience Report, 39% of employees also said they find leave policies confusing.
AI-Powered Chat and Visual Leave Planning
MyAbsence addresses these challenges through a guided, question-and-answer experience. AbsenceSoftAI helps employees identify suitable leave reasons and answer relevant questions. The chat also considers applicable state, federal, and company policies.
Finally, the AbsenceSoft Compliance Engine™ (ACE) drives a graphical leave scheduler where employees can preview their leave schedule possibilities, whether paid or unpaid leave, and either download or submit their leave requests to their leave teams.
Because of this, applicants will have better clarity prior to filing applications. On the other hand, HR departments will receive more precise requests without having to address too many inquiries.
Unlike any other leave planner tool, MyAbsence makes use of the vast compliance expertise that exists within ACE. The engine has access to well over 10 years of compliance experience and more than 200 federal and state regulations. In addition, the engine is able to access information about employees and their locations and tenures.
Company Leaders Highlight the New Experience
“Taking time away is stressful enough without wondering what you’re entitled to or whether you’ll be paid,” said Jaclyn Zhuang, Chief Product Officer at AbsenceSoft. “Now employees can see what their leave could look like before they apply, and HR teams start every case with more accurate information to meet compliance deadlines. MyAbsence adapts the conversation to each person’s situation while ACE applies the compliance logic, and HR stays in control of every decision.”
“The expectation for leave has changed. Employees want to know where they stand before they ask, and HR teams want to start every case with confidence,” said Chris Murphy, CEO of AbsenceSoft. “The demand is only growing, and MyAbsence is how AbsenceSoft is meeting it, setting a new bar for what employees and employers should expect from the first step of leave.”
Center for Human Development, a human services organization, is one of the first customers using MyAbsence. “The chat gave me answer choices that matched my situation and picked up on what I needed right away,” said Patricia Rodriguez, HR Director. Employees, including one who had never taken leave before, told her, “This is so easy”. Her team is noticing the effect further down the line, too. “I’m not correcting people’s cases as much,” one team member said. The leave plan made an impression as well, especially for employees who struggle to follow how leave works. “The visual leave plan will help people understand their leave far better. I personally love it. It’s a valuable tool.”
MyAbsence has been able to attract the Center for Human Development, which is one of the human services organizations, as a client. The HR director of the organization, Patricia Rodriguez, appreciated the relevant response options and easy experience through the chat. She further stated that there were fewer case corrections on her side.
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News Source: PRNewswire.com
