CrowdStrike and Qualtrics have recently rolled out a new integration to enhance the security of experience data in global enterprises. This partnership is aimed at addressing the security of customer and employee experience programs. With the integration of CrowdStrike Falcon Shield and the Qualtrics XM Platform. Companies can now enjoy an added layer of proactive security. As a result, security teams can now respond to threats in real-time within their experience management processes.
The integration offers critical visibility into user activity, permissions, and settings. Moreover, Falcon Shield automatically detects improper settings and unusual access patterns within the Qualtrics environment. It also points out malicious bot behavior that may threaten valuable feedback.
Strengthening Experience Data Protection With Real-Time Monitoring
In the past, the data of sensitive experiences was usually isolated from the overall security monitoring. But with this collaboration, the industry-leading SaaS security provided by CrowdStrike is now extended to the Qualtrics environment. As such, organizations can expand their digital investments without worrying about the misuse of data or its unauthorized disclosure. The solution uses robust APIs for a seamless and scalable deployment. In this way, continuous monitoring of agent behavior and high-risk third-party integrations is enabled. Moreover, the solution offers policy-driven remediation to immediately repair security vulnerabilities. Notably, this development underscores the increasing need to protect unstructured data in the current AI age. Both firms are dedicated to promoting a safer and more transparent data culture for global businesses.
“Every company competes on experience, and experience is built on trust,” said Daniel Bernard, chief business officer, CrowdStrike. “By integrating Falcon Shield with the Qualtrics XM Platform, we’re helping customers secure their most valuable data and ensure the integrity of every interaction. Together, we’re enabling organizations to innovate faster and operate with confidence.”
“Trust is the currency of innovation in business today, especially when delivering exceptional customer and employee experiences,” said Assaf Keren, Chief Security Officer, Qualtrics.“Through this integration, our customers have the visibility and control they need to secure AI-driven workflows while moving at the speed modern business demands, as well as knowing their data is protected by the highest standards of security and ethics.”
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News Source: Businesswire.com
