Afni announced a major technology milestone today. The international BPO firm deployed a unified HR platform to transform its global contact center operations. This rollout optimizes daily performance across multiple international locations. This means managers now have deep workforce intelligence to support over 10,000 corporate employees.
Leveraging Global Workforce Intelligence to the Fullest
The company relies heavily on the full suite of UKG Pro. This advanced system seamlessly merges operational processes with the tracking of employee real-time information.
The portal also makes tracking complex matters in the United States, the Philippines, and Mexico much easier. It allows local leadership teams to respond quickly to turnover trends. This visibility helps to stabilize client touch points across each global contact center dept.
The company also has sophisticated feedback systems. These electronic surveys are built to maximize employee engagement every day across all remote and hybrid offices.
Increase Employee Engagement and Operational Assistance
Still, a stable software basis is required for long-term customer satisfaction. Afni uses this solution to provide highly accurate payroll processing for its large global workforce. Thus, human resource managers spend less time on administrative tasks. All their energy is on company growth and leadership training. Therefore, this technology deployment strengthens the company’s overall retention strategy. It empowers team leaders to make better decisions every single day.
“UKG gives us a single source of global workforce intelligence by unifying workforce data, employee feedback, and business insights,” said Carl Enchelmayer, Director of Human Resources and U.S. Facilities at Afni. “The real-time workforce intelligence tools from UKG help us better understand our employees, improve engagement, and focus on retention, which is the key challenge in our industry. It’s easy for our business intelligence team to combine enterprise data with UKG data to understand operational performance, retention drivers, and engagement by department, division, or even at the project level.”
The data also reveal how supervisor relationships directly affect daily operations. Focused supervisor training helps minimize friction in every global contact center branch.
“UKG’s insights show how dependent our frontline employee experience is on the relationship with his or her supervisor,” said Enchelmayer. “By combining workforce data and employee feedback, we can proactively provide additional training and support to frontline supervisors, which ultimately leads to stronger engagement and higher retention from employees. Happier employees also provide a better interaction for customers.”
Furthermore, smooth payroll delivery establishes deep workplace trust. The organization prioritizes timely financial compensation to maintain high morale.
“We haven’t missed a payroll since going live with UKG nearly 15 years ago,” said Enchelmayer. “With UKG running reliably in the background, we can focus on expanding how we use the platform and continue innovating around the employee experience to support our frontline employees.”
Executive leaders at UKG heavily praise this proactive administrative approach. Modern corporate challenges require immediate, data-driven operational visibility.
“CHROs are being asked to solve increasingly complex workforce challenges, but they can only act on what they can see,” said Bob DelPonte, Chief Customer Experience Officer at UKG. “Afni gives leaders a deeper understanding of what’s happening on the ground by turning workforce data, employee feedback, and operational signals into actionable insights. That enables them to focus on the levers that matter most: improving retention, strengthening engagement, and creating better outcomes for employees, customers, and the business.”
Ultimately, this ongoing partnership showcases the massive business value of centralized corporate data. It positions the enterprise perfectly for continued global market success.
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News Source: Businesswire.com
