After changing the platform to Genesys Cloud, InspiriTec has reduced its operating costs. The Genesys Cloud rollout at InspiriTec enhances operational efficiency while supporting the company’s ongoing goals for inclusive employment. Additionally, this transition may be considered as a promotion that goes with the expansion of InspiriTec’s mission-driven contact center services. The help of Genesys Cloud, InspiriTec able not only to streamline its infrastructure but also to reduce its maintenance costs. The teams, in turn, enjoyed better system uptime and scalability capabilities. Besides, the platform helps remote agents who have accessibility needs. Hence, InspiriTec is able to carry out the inclusive hiring practice extensively across the different communities.
“Our work with Genesys represents far more than a technology upgrade. It reflects our purpose,” said John Connolly, President and CEO of InspiriTec. “Genesys enables us to modernize customer service & equip our teams with tools that foster confidence to deliver empathetic, high-quality experiences. It’s proof that innovation and inclusion can combine to strengthen the communities we serve.”
InspiriTec Leverages Genesys Cloud for Efficiency and Inclusive Growth
Genesys Cloud offers sophisticated routing, analytics, and workforce management tools. Besides, the platform allows performance to be optimized and insights to be gained in real-time. Therefore, InspiriTec enhanced the quality of services rendered to customers while still keeping the costs under control. Simultaneously, shifting to cloud-based operations has decreased the organization’s dependence on legacy systems, improving efficiency and modernizing workflows. InspiriTec is still committed to investing in accessibility-friendly technology that facilitates growth. Moreover, the company is focusing on devices that will ease the work of agents with disabilities. The alignment of technology decisions with the long-term values of the company is ensured through this approach.
InspiriTec is set out to extend its offerings through the utilization of Genesys Cloud capabilities in the future. Ultimately, the platform enables the company to grow responsibly while continuing to provide employment opportunities for people from disadvantaged groups. Achievement of Genesys Cloud exemplifies the trend of cloud-based contact centers being advantageous both from the performance & the purpose perspectives.
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News Source: Businesswire.com
