NFU Mutual enhances its customer service operations by migrating its core systems to the Guidewire Cloud Platform. Which is a significant milestone in the digital transformation of the insurance industry. NFU Mutual will migrate its on-premise Guidewire InsuranceSuite to the Guidewire Cloud Platform as part of the cloud migration project. This will enable the company to minimize manual processes in its 300-agent network.
Nick Turner, Group CEO of NFU Mutual, said: “We are proud to be one of the UK’s most trusted insurers. That trust is built on our agency network, which supports local communities and helps our customers thrive. This would not have been possible without our partnership with Guidewire. “The move to Guidewire Cloud Platform shows our commitment to best-in-class customer service. Enhances the experience for our employees and local agents. It will also support our growth strategy as we expand our commercial lines and high-net-worth offering.”
Investments in Data and Digital Platforms
Moreover, NFU Mutual plans to make new investments in its data infrastructure by adopting the Guidewire Data Platform, an integrated cloud solution specifically designed for the P&C industry. Will allow the company to effectively capture and analyze important data, and this will enable the company to make informed decisions. Moreover, the Jutro Digital Platform will also allow the company to accelerate the release of its products in digital touchpoints. It is worth noting that this new development has come after more than 15 years. Of the partnership between NFU Mutual and Guidewire. Over the years, the partnership has allowed the company to achieve better premium recoveries, simplified administration, and real process improvements. With this new cloud investment, NFU Mutual looks forward to enjoying more agile digital services and faster product development.
Will McAllister, Senior Vice President. Managing Director of EMEA at Guidewire, said: “NFU Mutual is one of the most recognised & trusted brands in the UK. They were one of our first customers in Europe. We are hugely proud of the partnership we have built over the past 15 years. Their focus is on quality customer service. Deep understanding of their agency network is why NFU Mutual is held in such high regard. I am proud of the role our technology has played in their journey. The move to Guidewire Cloud Platform will help NFU Mutual meet evolving customer expectations. I look forward to the next 15 years of our partnership.”
Explore HR Tech News for the latest advancements in Human Resources Technologies and insightful updates from industry experts!
News Source: Businesswire.com
