Phenom has launched its new conversational voice screening solution, Phenom Voice Screening Agent. It is designed to transform recruitment for high-volume and specialised roles. From the moment applicants engage, the system uses AI-driven voice conversations. This is to screen and qualify candidates faster than traditional human-only processes.
AI-Driven Screening at Scale
The Voice Screening Agent is a round-the-clock service. It immediately conducts voice interviews for the different roles as a candidate submits an application. The agent changes on the fly with the person’s answers. Also, keeps the employer’s brand voice so that each contact looks as if it were a natural one.
As an instance, the experiment at Elara Caring, where the agent was employed to recruit a home-health aide, revealed something. The candidates who interacted with the AI agent got job offers quickly. Also, their average weekly working hours were 3 more than those who were interviewed by human recruiters. The pilot also reduced hire time by approximately 1.3 days.
Going Beyond Traditional Screening
Unlike many legacy solutions that apply a one-size-fits-all voice bot, Phenom’s tool is built for varying hiring needs. The needs range from frontline roles to knowledge workers and executives. It is embedded within Phenom’s wider hiring platform so that scheduling, structured interviews, bias detection and compliance features are also automated.
Moreover, Phenom’s recent study found that 78% job applicants would prefer an AI phone screen over a human recruiter conversation. This illustrates growing acceptance of this technology.
Implications for HR and Talent Acquisition
For talent leaders and HR teams, the Voice Screening Agent presents a number of benefits. Some of these are increased candidate throughput and more uniform screening quality. Additionally, it features enhanced candidate experience and a more profound integration with HRIS/ATS systems. Moreover, recruiters will be able to dedicate their time to higher-value tasks. Whereas the system will take care of the early-stage filtering. As hiring scenarios are changing quickly all the time, the possibility to initiate voice-based screening at different locations and for various roles. Therefore, it is a great advantage over the competition.
As more organisations adopt conversational AI within HR tech stacks, tools like Phenom’s may redefine how recruiting is operationalised and scaled. This is mainly for firms with tens of thousands of hires annually.
Ultimately, Phenom’s new offering signals that hiring is evolving. It is evolving from manual filtering to an automated conversation-driven approach. This approach aligns candidate experience and recruiter efficiency.
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News Source: Businesswire.com
