SuccessKPI has been designated as a “Leader” within the WEM Radar Report of 2025 by Frost & Sullivan. The WEM Radar Report emphasizes SuccessKPI’s innovation and analytics prowess. SuccessKPI is further increasing its reach within the workforce engagement management space. Consequently, SuccessKPI assists global contact centers in achieving better results and better insights. This comes as a culmination of hard work and efforts invested in AI analytics solutions. Thus, SuccessKPI assists organizations that aim to achieve real-time visibility over a variety of communication channels. Moreover, SuccessKPI is recognized within the WEM Radar Report for its focus on scalability and customer-centric approaches. SuccessKPI’s cloud solution enhances agent productivity and customer service.
“SuccessKPI’s seamless AI integration, intuitive usability, affordability, data-first approach, and GenAI security policies. Investment in customer education makes it a market leader. Vendor to watch in 2025 and beyond,” said Ankita Singh, Industry Principal, Frost & Sullivan.
“In the contact center environment, employee experience and customer experience are deeply interconnected,” said Dave Rennyson, CEO of SuccessKPI.“Our AI-driven WEM tools give busy agents real-time insight, feedback, & guidance, boosting agent performance and, most importantly, the customer experience.”
Innovation and Growth in WEM Solutions
Frost and Sullivan has reviewed several WEM solution offerings made by SuccessKPI for innovation and growth criteria. This has resulted in SuccessKPI achieving the second-highest score in terms of product vision and market execution. SuccessKPI delivers several services, such as speech analytics, KPI automation, and solutions for regulations. Alongside, SuccessKPI aims to create artificial intelligence-enabled automated solutions and prediction capabilities. The company targets growing businesses with the need for overall workforce engagement solutions. The newly received award enhances SuccessKPI’s position in the WEM market across the global arena.
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News Source: PRNewswire.com
