UKG revealed a bold strategy to deploy agentic AI to elevate the frontline workforce. At its UKG Aspire 2025 event, UKG demonstrated how its Workforce Operating Platform uses workforce data, intelligence, and a people-first AI approach. The agenda centred on how frontline workforce transformation, workforce operating platform innovation, and agentic applications intersect.
UKG’s chief product officer, Suresh Vittal, emphasized that the company is “orchestrating a network of agentic applications” rather than just deploying individual agents. He explained that this network links across platforms to align technology with how people and businesses actually work. The term frontline workforce appears repeatedly as the core target for this shift.
Moreover, UKG introduced several breakthrough solutions at the event. The new Workforce Intelligence Hub acts as a command centre that offers end-to-end visibility into frontline operations. In addition, the Rapid Hire solution accelerates high-volume hiring for the frontline, shrinking what once took weeks into days. And the Dynamic Labor Management tool senses real-time demand shifts and guides managers to redeploy resources on the fly.
Key Agentic AI Capabilities for the Frontline
In addition to operational tools, UKG laid out how its agentic and assistive AI will transform employee experience across the lifecycle. For new hires, onboarding agents will provide step-by-step day-one guidance. In addition, such instruments as the Policy Q&A Assistant and Benefits AI will enable employees to receive immediate answers concerning HR policy and coverage. On the compliance side, agents will watch over irregularities in payroll taxes or withholdings, check that the meals and breaks are being complied with, and lead the administrators in real-time corrections. At the same time, the employees who are directly engaged with the business will have on their disposal such means as Frontline Assist – a conversational interface for accessing schedules, punches, and PTO accruals. In the end, the Conversational Reporting feature enables the quick fetching of data-driven insights.
Moreover, UKG is willing to implement more agentic applications by 2026. The company plans to focus on customers’ needs first, i.e., small and medium-sized businesses, and investigate voice-driven interactions that would greatly simplify workforce processes by comparing them to the use of a home assistant.
In summary, by placing frontline workforce at the centre of its agentic AI strategy, UKG is positioning its Workforce Operating Platform as a key driver of workforce productivity, employee engagement, and data-led decision making. This marks a significant step in how technology supports people in shift-based, customer-facing roles and shows how agentic AI, workforce management, and frontline operations can converge to reshape work.
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News Source: Businesswire.com
