Workday announced strong momentum in the retail and hospitality sectors as more brands adopt its AI workforce management capabilities. The company highlighted new customer wins and expanding deployments across major global chains. Additionally, Workday stated that its latest AI updates support faster decision-making and better frontline workforce planning. Moreover, Workday revealed that retailers use the platform to automate key staffing tasks and improve labor forecasting. Hospitality organizations also benefit from the new AI tools as they streamline scheduling. The company emphasized that AI workforce management continues to strengthen operational efficiency for large, distributed teams.
Keith Pickens, global managing director for retail and hospitality. Transportation at Workday said, “Retail and hospitality organizations are changing quickly. With new customer expectations and evolving workforce challenges. Our customers want simple, flexible tools that work in the real world. The growth we’re seeing shows that Workday is helping organizations run better stores, support their frontline teams, and adapt faster.”
Vincent Damiano, CIO of Rainbow USA, Inc., said, “After a thorough evaluation. Workday stood out as the right platform to support Rainbow’s ongoing transformation. Beyond the technology, we selected Workday as a strategic partner whose innovation in workforce analytics. Intelligent automation supports our move away from legacy processes. Gives our leaders better insight to manage and scale our workforce more effectively over time.”
Growing Adoption of AI Workforce Management
Workday’s executives cited the increased demand for the integrated platform. Customers demand real-time visibility into staff requirements, as cited by Workday’s executives. The company reaffirmed that its generative AI capabilities significantly improve task accuracy, helping frontline workers complete their responsibilities more effectively. Lastly, the company has reaffirmed its dedication to responsible AI development work. Workday has confirmed that its AI models are working within predetermined governance and with transparency. According to Workday, these new AI advancements make training for frontline workers much faster. Therefore, companies benefit from synchronization between workforce demand and consumer demand.
Stef Nikitas, director of talent acquisition at Ace Hardware, said, “Our recruiters were spending too much time on manual scheduling and administrative tasks. Pulling them away from the human connections that define our culture. With Paradox, we removed that administrative work & now screen candidates in minutes instead of hours, driving an 86% conversion rate.”
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News Source: PRNewswire.com
