ADAPT Research – Market Trends – How can Australian CFOs Enable Modernisation and Lead Business Change in 2023
The role of the Chief Financial Officer (CFO) is undergoing significant transformation, where leading CFOs have shifted from keeping records to advising on strategic decisions Based on financial performance data, these CFOs use evidence to advise on strategies that will drive the business forward. In realising these changes, CFOs must develop a new way to […]
Best practices for navigating risk in challenging times
Inspiring Principled Performance is core to what we do at LRN. It embodies our commitment to helping people around the world do the right thing, and our understanding of what makes ethics and compliance (E&C) programmes truly effective in that mission. Welcome to our 2023 Ethics & Compliance Programme Effectiveness Report. This report provides insight […]
NEVA real-time process guidance for Financial Services
Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and automates their routine activities. By optimizing the loan extension request, using NEVA, the bank was able to: Watch Now
Enlighten XO: Accelerating Digital Transformation
Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels are becoming customers’ preferred interaction points, a trend has that only accelerated with the pandemic. In 2020, according to Forrester Research, U.S. companies saw “enormous increases in self-service and digital […]
Evolve and Thrive: Rethinking HR Service Delivery
Explore how and why HR service delivery is evolving and how your business can adapt its services strategy to improve employee experience, reduce case management load, and modernize HR technology. In this eBook, we define HR service delivery, explore different service models, and explain how analytics and personalization improve the employee service experience. By the […]
