ABN Amro – The Power of Sentiment Data: Better Decision Making, Improved IT Value, Happier Employees
Are you rolling out the right technology? How do you gauge the success of your digital transformation projects? Is your service desk fixing the right issues or wasting valuable time? Learn how to do all this and more in this 10-minute webinar with ABN AMRO, one of the largest financial institutions in the Netherlands. Watch […]
Drive revenue by turning feedback into actional strategies
With an integrated VOC program, you can understand why calls are made, how calls are handled, and how the collective experience makes customers feel. Combined, this information provides valuable insights that can help you maintain what is already effective and find areas where you can enhance the experience. This eBook will show you how. Deliver […]
Amplify your CX initiative with a holistic VOC program
Listening to customer feedback fosters customer trust and loyalty. In fact, studies show that 81% of customers become more loyal if a company has a dedicated Voice of the Customer program. This new eBook details how customer experience leaders can lay the groundwork for fully integrated, personalized experiences every time, inspiring lifetime loyalty every step […]
