Cornerstone OnDemand, Inc. has released an integration of Cornerstone Workforce AI to Salesforce. The integration of the company’s Workforce AI improves workforce readiness within the Agentic Enterprise. Additionally, it helps integrate intelligence into Slack and Salesforce platforms.
The company’s Workforce AI serves as an intelligence platform for workforce readiness. It also offers workforce skill intelligence, guidance to the employees, and AI-enabled actions. Because of all these features, decision-making within the processes of HR and IT can be improved significantly. The system covers Agentforce, which includes the IT Services and HR Services management. In addition, the connection is made with Slack for real-time workforce actions. Consequently, enterprises can address workforce challenges directly within daily workflows.
“One of the biggest challenges organizations face today is making workforce readiness a live, continuous capability for employees,” said Muddu Sudhakar, SVP & GM, Agentforce IT Service & HR Service at Salesforce. “We’re working through this challenge head-on by partnering with Cornerstone to integrate workforce management, talent, skills, and context into employee workflows exactly when and where they need them, all while Agentforce works to resolve their most pressing and high-priority HR and IT service issues.”
Enhancing Workforce Intelligence Through Integrated Platforms
A key part of the platform is the People Graph. It unifies data from systems like Salesforce Customer 360 and Slack collaboration signals. This is why it provides continuous updates to information about employees, their managers, and the business context. Lastly, the company’s Workforce AI is built on top of an increasingly strong partnership between Salesforce and other solutions. It also strengthens the foundation for the agentic enterprise model.
“Most organizations operate with workforce data spread across disconnected systems,” said Himanshu Palsule, CEO of Cornerstone. Employees navigate fragmented HR and IT support. Managers make staffing and development decisions on incomplete information. HR spends too much time on manual analysis instead of on strategic actions. Cornerstone brings deep knowledge of every employee, from skills and readiness to their growth. Integrating Cornerstone across Salesforce products helps translate that intelligence into coordinated actions in the flow of work, helping power the agentic enterprise.”
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News Source: Businesswire.com
