Sentiment is a machine learning (AI) model trained with a large, comprehensive CX dataset to measure whether a customer interaction is positive, negative, or...
Sentiment is a machine learning (AI) model trained with a large, comprehensive CX dataset to measure whether a customer interaction is positive, negative, or...
Consumer complaints create high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...
Bringing People and Robots together
In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...
Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated.
Digital channels...
What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience?
It takes focusing agents on the...
