NiCE and RingCentral have expanded their Customer Experience partnership through a new multi-year agreement. This move strengthens their ability to deliver integrated communication solutions. Additionally, the companies aim to transform both customer and employee interactions.
Under the agreement, the company will start selling the RingEX platform provided by RingCentral. In addition, both organizations continued their partnership on the contact center front. Thus, RingCentral Contact Center will be offered alongside the company’s CXone platform.
It will ensure that the partnership is now completely two-way. Initially, RingCentral used to provide the CXone platform to its clients. However, now the company will also be providing RingCentral’s UCaaS solution. As such, businesses will have a single platform for communication and customer experience.
NiCE and RingCentral Advance AI-Powered Customer Experience Solutions
The demand for AI customer experience technology keeps rising in various sectors. This is why firms are looking for more connected UCaaS and CCaaS solutions. This is what the partnership between the two companies offers an ecosystem that is deeply interconnected. Their platform further allows real-time collaboration between customer support personnel and internal specialists. All you need to do is a single click once to get your specialist on the live conversation.
“NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level. With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we’re now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral.
“By expanding our partnership with RingCentral, we’re bringing together two recognized industry leaders so organizations gain the full strength of both: elite employee communications and an enterprise-grade CX platform, deeply integrated and ready to scale with AI,” said Scott Russell, CEO, NiCE.
Also, CX AI, which runs on Cognigy, is an example of a platform that offers intelligent automation. It enables the coordination of AI and human agents. This, therefore, makes it possible for companies to create scalable and connected experiences. The collaboration has been in existence for more than ten years after 2015. Moreover, it aligns with the common goal of making enterprise communication easy.
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News Source: Businesswire.com
