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The ultimate guide to virtual receptionists.

A call for customer experience.

In a progressively digital age, small business owners are trying to figure out the best way to connect with prospective buyers and customers. From live chat to email to social media, the ways in which businesses can reach their customer base are continuously expanding.

While digital channels can offer new paths to reaching more prospects and supporting more customers, failing to meet consumer expectations on the phone can kill any momentum garnered by the web.

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